What we collect

If you make an enquiry from this website or call us, we may collect the following information:

• Name and contact information including email address and phone number
• Demographic information such as postcode or date of birth
• Information relevant to understanding your needs so we can provide you with a safe service

What we do with the information we gather

This information is processed for the following reasons: to arrange appointments, to ensure we offer you a suitable service and for internal clinical record keeping. If you make an enquiry via this website or phone, we hold these details for one month to allow us to process your enquiry and provide you with a suitable service.

If you intend to attend a consultation, we will share your information with the named clinician and your details become part of your clinical record and are kept until you leave our service.

We do delete your information a month after received if we have not heard from you or are not able to give you an appointment at this time.

Where we respond to a request for access to personal information, we will carry out a reasonable and proportionate search for the information requested. We may ask you for further information if this is needed to identify you or locate the information relevant to your request.

If at any time we become concerned about your or other’s safety, we may need to break confidentiality to keep people safe in line with our statutory and professional obligations.

Taylored Psychology stores clinical records on our practice management software and Microsoft 365 applications. We may use secure digital systems, including Microsoft 365 tools and Microsoft Copilot licensed to Taylored Psychology Ltd for business use, to support administration, record keeping, communication, governance and service improvement. Microsoft Copilot may be used to help with administrative tasks and to improve the clarity, accessibility and quality of written communication. It is not used for clinical decision-making, diagnosis, formulation, risk assessment, treatment planning or any other decision that has a legal or similarly significant effect on clients. Where technology is used to support clinical or administrative work, appropriate human oversight remains in place.

Once you enter our service, your individual practitioner is the data controller for your clinical record. You will receive a pretherapy agreement explaining our data protection policy.

Links to other websites

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that Taylored Psychology does not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, suitable physical, electronic and managerial procedures are in place to safeguard and secure the information collected, including from this website. We use trusted software (including Microsoft 365, WriteUpp and Xero) for clinical records, finances and accounting. Further information regarding our data security is available on request and in our pretherapy agreements issued before you attend a session.

Controlling your personal information

Taylored Psychology will not sell, distribute or release your personal information to third parties unless we have your permission, we are concerned for your safety or the safety of others including children or are required by law to do so.

Website search queries and results may be logged anonymously to help improve the website and search functionality. We do not seek to identify visitors from this information. If analytics, cookies or similar technologies are used, they will be used only where permitted by law and in line with the choices available to you through your browser or cookie settings.
If you would like a copy of the information held or wish for it to be erased, please contact Taylored Psychology, 362 Sharrow Ln, Sharrow, Sheffield, S11 8AU, info@taylored-psychology.co.uk.

If you believe that any information we are holding on you is incorrect, please email us with updates.
You also have the right to ask us to restrict or object to certain processing, to request correction of inaccurate information, and to ask for a copy of personal information we hold about you. Some rights may be limited where we need to keep information for legal, safeguarding, clinical governance or professional record keeping reasons.

If you have a concern or complaint about how we use your personal information, please contact us first using info@taylored-psychology.co.uk or by writing to Taylored Psychology, 362 Sharrow Lane, Sharrow, Sheffield, S11 8AU. We will acknowledge data protection complaints within 30 days and will take appropriate steps to investigate and respond without undue delay. If you remain unhappy after we have responded, you may contact the Information Commissioner’s Office.

A full copy of our data protection policy is available on request.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use cookies or similar technologies to understand which pages are being used, improve our website and support basic website functionality. Some cookies may be necessary for the website to work properly. Where consent is required for cookies or similar technologies, we will ask for this before using them. Where the law allows certain low-risk cookies, such as some statistical or functionality cookies, to be used without consent, we will still use them responsibly and provide clear information where appropriate.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Cookie policy